Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity:
A. Cancellation instruction
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Koitec A.Ahrens e.K., Moorweg 24, 24568 Oersdorf, Germany, Tel.: 04191 958275, Fax: 04191 4108, E-Mail: firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement reimburse you for all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.
You bear the direct cost of returning the goods. The direct costs of the return shipment are estimated at a maximum of 75 Euro for each such product with regard to goods which cannot be returned to us normally by post due to their nature (forwarding goods).
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and function.
1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against damage in transit.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you want to cancel the contract, please fill out this form and send it back.
Koitec A.Ahrens e.K.
Fax: 04191 4108
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
Ordered on (*) ____________ / received on (*) __________________________
________________________________________________________________________________br /> Name(s) of consumer(s)
________________________________________________________________________________br /> Address of the consumer(s)
________________________________________________________________________________br /> Signature(s) of consumer(s) (only for paper communication)
(*) Delete as applicableClick here to download the sample revocation form as PDF.