Online dispute resolution pursuant to Art. 14 para. 1 ODR Regulation
The EU Commission provides a platform for out-of-court dispute resolution. In the future, this will give consumers the opportunity to settle disputes in connection with their online order out of court. The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/
We are voluntarily willing to participate in an out-of-court conciliation procedure. We shall endeavour to settle any differences of opinion arising from our contractual relationship in an amicable manner. Please contact us so that we can find a solution together.
Our e-mail for consumer complaints is: firstname.lastname@example.org